Customer Support for Freemium Users

Free Support

Free Support Resources for Freemium Users:

• Mamori documentation

• Enterprise SDK

• Video Tutorial - Configuration

• Video Tutorial - Application

• Video Tutorial - Database

• Video Tutorial - SSH

Standard Support

Mamori Freemium users can purchase Standard Support to submit support tickets to receive direct, hands-on guidance from a Mamori engineer in the following areas:

• Installation guide

• Implementation

• Configuration

• Policies management

• Monitoring

• Workflows

• & Others

Purchase Standard Support:

Minimum purchase is 2 hours at $50 per hour. Select the amount of hours you need below to proceed to checkout. You will be redirected to submit a support ticket after checking out.

• This is not 24/7 support. Our Support Engineers operate Monday-Friday 8am-11pm AEST.

• Average time for a ticket resolution is 30mins to 1 hour.

• Any unused hours will remain on your account and will not expire.